{"id":14589,"date":"2021-03-08T16:46:49","date_gmt":"2021-03-08T15:46:49","guid":{"rendered":"https:\/\/www.dienes.de\/technical-support\/"},"modified":"2021-07-09T07:53:18","modified_gmt":"2021-07-09T05:53:18","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.dienes.de\/en\/services\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">DIENES Quality &#8211; also in service <\/h2>\n\n\n\n<p>No question that the quality that characterizes our products is also the basis of our service offering: From reliable support, maintenance, assembly and process optimization on site to practice-oriented seminars and training courses and a 48-hour regrinding service as well as prompt spare parts deliveries, we offer our customers a comprehensive service program. Our Technical Support is also part of this service offering.<\/p>\n\n\n\n<p>Thanks to our own development department and the intensive cooperation with our customers over many years, we know that precision, operability, safety, low dust and low maintenance must be the first guiding principles for our cutting applications. We are your contact and will be pleased to help you in all areas concerning knives, knife holders and cutting systems for industrial applications. We will be happy to carry out a thorough technical inspection for you, which will reveal enormous potential in terms of productivity and quality. The following details are crucial:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\"><li>Speed<\/li><li>Material basis weight<\/li><li>Minimum cutting width<\/li><li>Number of setup operations per shift<\/li><li>Required tolerance of the cutting material<\/li><li>Definition of the cut edge quality<\/li><li>Downtime for knife change<\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\"><li>Possible vibrations that occur especially with bottom knife shafts<\/li><li>Edge trim extraction<\/li><li>Are  knife, shear angle and cutting force precisely defined?<\/li><li>Can the peripherals, such as the knife holder, meet the specifications?<\/li><\/ul>\n<\/div>\n<\/div>\n\n\n\n<p>For questions and details about our technical service, please contact us personally.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Market leader and technology leader in individual problem solutions for industry, from paper and aluminum to steel, from film to fabric, you don&#8217;t become one at your desk. Through close contact on site, system solutions and new developments specifically tailored to the company are developed.<\/p><cite>Rudolf Supe-Dienes, CTO<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Technical support for retrofitting cutting systems <\/h2>\n\n\n\n<p>In addition to the production of circular knives and knife holders for various cutting requirements, DIENES has made a name for itself with circular knife positioning systems of various designs. The cutting stations and positioning systems supplied by DIENES are characterized by quality features such as durability, robustness, high functionality and user-friendliness. Our high quality products meet today&#8217;s requirements of an optimized &#8220;Return of Investment&#8221;.<\/p>\n\n\n\n<p>Depending on the customer&#8217;s wishes and the respective requirements, our performance and scope of delivery ranges from manual to semi-automatic to fully automatic positioning systems. The advantage over other competitors is the modular design, which allows DIENES positioning systems to be retrofitted in stages up to fully automatic knife positioning systems. This makes it possible to implement a large number of individual solutions with just a few standard components. This applies to new projects as well as to modernizations of existing cutting systems.<\/p>\n\n\n\n<p>In contrast to systems that cannot be upgraded, DIENES modular systems can be integrated in stages in such a way that, for example, a manual adjustment is first upgraded to a fully automatic solution at a later date. Another option is to retrofit the upper and lower knife crossheads either individually or completely as a cassette. Through the individual adaptation into the respective machine plant, the customer receives a tailor-made solution that meets his requirements and wishes. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><aside class=\"sidebar\">\n    \n            \n        <div class=\"sidebar-box\">\n    \n                            <h3 class=\"headline headline--h3 sidebar-box__headline\">360\u00b0 performance from a single source<\/h3>\n\n    <div class=\"sidebar-box__text\"><p>In addition to our products, we offer many benefits, services and training opportunities.<\/p>\n<\/div>\n                                <div class=\"circle-360\">\n            <a href=\"https:\/\/www.dienes.de\/en\/products\/knife-holders\/\" target=\"\" class=\"circle-360__button button button--secondary\">Knife holders<\/a>\n            <a href=\"https:\/\/www.dienes.de\/en\/services\/slitting-academy\/\" target=\"\" class=\"circle-360__button button button--secondary\">Slitting Academy<\/a>\n            <a href=\"https:\/\/www.dienes.de\/en\/services\/regrinding-service\/\" target=\"\" class=\"circle-360__button button button--secondary\">Regrinding Service<\/a>\n            <a href=\"https:\/\/www.dienes.de\/en\/products\/slitting-systems\/\" target=\"\" class=\"circle-360__button button button--secondary\">Slitting Systems <\/a>\n            <a href=\"https:\/\/www.dienes.de\/en\/services\/technical-support\/\" target=\"\" class=\"circle-360__button button button--secondary\">Technical Support<\/a>\n    <\/div>\n            <\/div>\n    <\/aside>\n\n\n<div class=\"grey-box\">\n    <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4353\" src=\"https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/05\/Roboter-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/05\/Roboter-300x300.png 300w, https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/05\/Roboter-150x150.png 150w, https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/05\/Roboter-768x770.png 768w, https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/05\/Roboter.png 827w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\n<\/div>\n\n\n<div class=\"grey-box\">\n    <p><strong>Ready for the future?<\/strong><\/p>\n<p>Our comprehensive technical service enables our customers to optimally prepare their tools and systems for the future. In addition to the latest measuring methods for increasing production quality and cutting speeds, the DIENES <a href=\"https:\/\/www.dienes.de\/en\/services\/slitting-academy\/\">Cutting Academy<\/a> offers you a <a href=\"https:\/\/www.dienes.de\/en\/services\/slitting-academy\/kaizen-analysis-stay-on-top\/\">Kaizen analysis.<\/a> With the help of this analysis procedure, we record all factors that are relevant for an optimal cutting result, identify the weak points in your work processes for you and actively contribute to solving the problem.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">That might also be of your interest<\/h2>\n\n\n\n\n\n\n<div class=\"teaser-media  teaser-media--block   js-rellax-wrapper \"\n     data-parallax-selector=\".js-parallax-teaser\"\n     data-parallax-breakpoint=\"992\">\n                        <div class=\"teaser-media__image-wrapper lazyload js-parallax-teaser\"\n             data-bg=\"https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/07\/jakub-skafiriak-AljDaiCbCVY-unsplash.jpg\"\n             data-rellax-speed=\"1\"\n             data-rellax-min=\"-50\"\n             data-rellax-max=\"50\"\n        >\n        <\/div>\n    \n    \n                <div class=\"teaser-media__body-wrapper js-parallax-teaser\"\n         data-rellax-speed=\"1\"\n         data-rellax-min=\"-120\"\n         data-rellax-max=\"120\">\n        <div class=\"teaser-media__body\">\n            <div class=\"teaser-media__content\">\n                <h3 class=\"headline headline--h3 headline--underscore\">Regrinding at the expert<\/h3>\n                <p>To ensure that your work processes are not impaired any longer than necessary, DIENES offers you an uncomplicated regrinding service &#8211; this in certified quality and optimized by our know-how as the world&#8217;s leading manufacturer of cutting tools for industrial applications.<\/p>\n\n\n                            <\/div>\n                            <div class=\"teaser-media__link-wrapper teaser-media__link\">\n                        \n    <a href=\"https:\/\/www.dienes.de\/en\/services\/regrinding-service\/\" target=\"\" class=\"button \" title=\"Our regrinding service \">\n        <span class=\"\">Our regrinding service <\/span>\n    <\/a>\n\n                <\/div>\n                    <\/div>\n    <\/div>\n\n    <\/div>\n\n\n\n\n\n\n<div class=\"teaser-media teaser-media--right teaser-media--block   js-rellax-wrapper \"\n     data-parallax-selector=\".js-parallax-teaser\"\n     data-parallax-breakpoint=\"992\">\n                    <div class=\"teaser-media__body-wrapper js-parallax-teaser\"\n         data-rellax-speed=\"1\"\n         data-rellax-min=\"-120\"\n         data-rellax-max=\"120\">\n        <div class=\"teaser-media__body\">\n            <div class=\"teaser-media__content\">\n                <h3 class=\"headline headline--h3 headline--underscore\">Cutting lab at the knife professional &#8211; Rent a lab <\/h3>\n                <p>Experiment and test 1,000 knives and knife holder combinations at Rent a Lab, either on your own or under professional guidance with our cutting specialists.<\/p>\n\n\n                            <\/div>\n                            <div class=\"teaser-media__link-wrapper teaser-media__link\">\n                        \n    <a href=\"https:\/\/www.dienes.de\/en\/services\/slitting-academy\/slitting-laboratory-rent-a-lab\/\" target=\"\" class=\"button \" title=\"Rent a Lab\">\n        <span class=\"\">Rent a Lab<\/span>\n    <\/a>\n\n                <\/div>\n                    <\/div>\n    <\/div>\n\n                    <div class=\"teaser-media__image-wrapper lazyload js-parallax-teaser\"\n             data-bg=\"https:\/\/www.dienes.de\/wp-content\/uploads\/2020\/03\/FD_iStock_000018004269Medium-4c-kontrolle-ret_-600x600-num_01-e1621236851382.jpg\"\n             data-rellax-speed=\"1\"\n             data-rellax-min=\"-50\"\n             data-rellax-max=\"50\"\n        >\n        <\/div>\n    \n    \n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>DIENES Quality &#8211; also in service No question that the quality that characterizes our products is also the basis of our service offering: From reliable support, maintenance, assembly and process optimization on site to practice-oriented seminars and training courses and a 48-hour regrinding service as well as prompt spare parts deliveries, we offer our customers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":125,"parent":15128,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14589","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical support - DIENES<\/title>\n<meta name=\"description\" content=\"Service is a top priority at DIENES! 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